For your first exchange of size, the return shall be free of charge. The shipment of the new size will be subject to the Terms and Conditions of Sale (+info)
To make an exchange for another size, the process is the same as that used for the Returns.
At Store: You are able to make a return free of charge to any Florentino store in Spain. Florentino Outlets and El Corte Inglés department stores are excluded (+info)
From Home: You have two options to request the exchange from your home address:
- Option 1: You can request the return of the unwanted item and place a new order.
- Option 2: You can request the return of the unwanted item and indicate us in the “Comments” that you would like to exchange the size and also the new size you want. You have to assume the return costs and also the shipping costs of the new size selected. You can find this costs detailed above (Deliveries/Returns).
We will send you an email with all the information about the shipping costs you must pay, and the method to do it.
Once we receive the returned item(s) in our warehouse, and also the requested payment of return and shipping costs, we will make the shipment of the new size. We will keep you informed by email of the status of the size exchange.