TIME LIMITS FOR RETURNS/EXCHANGES
We want to ensure your satisfaction with the products purchased in our online store, and for this reason you have 15 calendar days from the date you receive the order, to return an item to us (for a refund or an exchange).
Christmas Return Policy: All purchases made from Thursday, November 28, 2019 may be changed or returned through Thursday, January 9, 2020. To make a return for a refund you have to do it within 15 natural days of the delivery date; if you return your order after 15 natural days of it being delivered, you will receive your refund (deducting the shipping costs) in the form of a voucher (+info).
All returned items should be sent in a new and unused condition and in the original packaging including tags (e.g. shoes should be returned with the original shoe box). The customer service department will indicate you the return method.
No refund will be made if the product has been used beyond simply opening ,or if it has suffered any damage.
The Personalised items, underwear, socks or similar products may not be returned.