Sales Terms And Conditions

1. Introduction

The current document and the documents related here establish the conditions of use of this online store (hereinafter, the "Conditions") and constitute the bases of the sale contract formalized when You finish the order through the payment procedure.

By using this online store you accept the Conditions described here.

These Conditions may be modified in the future without any advance notice of these changes. To review these Conditions before finalizing the purchase is your responsibility.

These Terms are valid as of September 26, 2014.

Last modification: 03rd February 2017.

2. Service Holder

The website is owned by Florentino Colección, S.L. (hereinafter the "Company") with head office at Polígono Industrial Lalín 2000, Calle B 30-34, 36500 Lalín, Pontevedra, Spain with VAT Id. ESB36057933 and registered in the Mercantile Registry of Pontevedra Page 197, Book 668, inscription 1st, sheet 9486.

3. Customer Service

The customer service department will answer your telephone enquiries from Monday to Friday from 9:00 a.m. to 1:00 p.m. and from 3:00 p.m. to 6:00 p.m., except local public holiday or national and bank holidays, on the phone +34 986 787 050.

You can also make your queries by email, post or fax at the following addresses:

Postal address: Florentino Colección, S.L.
Departamento de Atención al Consumidor
Polígono Industrial Lalín 2000
Calle B 30-34
36500 Lalín, Pontevedra
Phone: +34 986 787 050
Fax: +34 986 787 450

4. Processing of Personal Data

The personal data collected here are those which are strictly necessary to carry out the business relationship and they are subject to the Privacy Policy..

5. Use of the Service

By using this service you declare and agree to:

  1. Provide us with all the necessary data to be able to maintain the commercial relationship.
  2. Do not make any false or fraudulent order nor use any means of payment which are not owned by you or for whose use you have no authorization.
  3. Be of legal age and to have the legal capacity to enter into contracts.

6. Service Availability

The service is available for Spain, except for the Canary Islands, Ceuta and Melilla, as well as for the European countries with the shopping cart icon active on the country selection screen.

7. Order Confirmation

All orders received by this means must be confirmed by the Company and are subject to the availability of the product. The confirmation received during the purchase process is only a confirmation that the order has been received correctly and that the payment has been made. If for any reason some of the products can not be sent, we will contact you offering an alternative and/or the refund of the amount paid during the purchase process.

The non-confirmation of the order does not imply any responsibility of the Company against you or against third parties. The Company reserves the right not to confirm an order regardless of the product availability. In case of non-confirmation the amount paid during the purchase process will be refunded.

8. Delivery Time and Shipping Costs

The deadline for the delivery of the products will be the one indicated for each shipping area, except for the non-immediate availability of such products or other causes such as strike, adverse weather conditions, supply or manufacturing problems, local public and national or bank holidays, or any eventuality which could affect Communications and/or the manufacturing process of the requested products.

If for any reason the failure to comply with the delivery date is anticipated, you will be contacted to inform you of this circumstance and we will offer you alternatives by setting a new delivery date if necessary.

If after two delivery attempts by the transport agency, the delivery of your order is not possible, you will be informed of this situation by email and the order will be returned to our facilities where it will be waiting for your notification to be sent to Another place of delivery. If after 30 calendar days you have not claimed your order, then the amount paid except the shipping costs incurred will be refunded to you. The return of an order to our facilities and/or the reshipment of the order to another place of delivery may cause new shipping costs.

The products of an order may be sent partially in the order of their availability.

Shipping Area Delivery term Shipping costs
España - Mainland 3 a 5 working days 5,99 euros
España - Balearic Islands 5 a 7 working days 12,99 euros
España - Pick up at Store 3 a 5 working days Free
Europe 5 a 7 working days 19,99 euros

9. Price, Payment and Taxes

The products will be charged at the price indicated on the website; errors and/or omissions excepted. If any erroneous price is detected we will contact you to inform you about this situation and we will offer you alternatives that may result in the replacement of one or more products of your order and/or the refund or payment of the amount differences.

The prices shown in this website include VAT at the current rate applicable in Spain. Shipping costs corresponding to your shipping area will be added to the payable amount.

Accepted payment methods are Visa, Mastercard, 4B Card. The Company does not intervene in the payment process nor store any type of data that may be involved in this process, such as credit card numbers, secret numbers, etc. The payment gateway services are offered by a bank entity outside the Company, and the payment is processed by the same bank entity. The payment process is carried out through a secure connection and fulfils all the standards required by law for this type of transactions.

If your payment method is rejected by the issuing entity or by the payment gateway, then your order can not be processed.

If you, as a legal or natural person, are exempt from paying taxes or if you are subject to a reduced VAT rate, you must claim the refund of the corresponding amount by contacting the customer service department. You can find the contact details in the section "Customer service".

10. Exchanges and Returns

We want to ensure your satisfaction with the products purchased in our online store, so you have 30 calendar days to make any return or change as long as you meet the requirements for it. To exercise this right you must contact the customer service department. In this case you will be refunded the amount paid excluding shipping costs. The products must be returned unused, in their original packaging and by the means indicated by the customer service department. No refund will be made if the product has been used beyond mere opening of the product, or if it has been damaged. Products falling into one of the following categories are excluded:

  • Customized Products.
  • Underwear.
  • Stockings, socks and other hosiery.

All returns will be made through the pick up at your address or at the address you have indicated. In case you decide to make the return by other means, you will be responsible for the shipping costs. If you decide to make a postage due return we will consider we are authorized to charge you the costs and expenses that we may incur.

If you want an exchange, You must request a return by the procedure described above and then you can make a new purchase of the correct product in the online store.

11. Computer Security

You agree to make use of the website to consult the products displayed here and to place orders according to the Conditions described. You agree not to make improper use of the website by the deliberate introduction of viruses, Trojans or any malicious code or malware damaging the software of the page, causing interruption or malfunction of the website or causing damage to other users of the service.

Failure to comply with this clause could mean you are committing one or more offences listed in the Spanish Penal Code.

Any link provided here, to other pages or contents of third parties is merely informative and the Company is not responsible for such content or the effect it may cause on the users of the service.


12. Written Cummunications

By placing orders on this website you grant the Company permission to send you written communications relating to the products purchased or other related products and services. The written communications will be sent mainly by email. We are aware of the problem of receiving e-mail spam, therefore we will keep communications to the minimum essential level for the proper functioning of our business relationship.

13. Intellectual Property

All the content included in this website as logos, names and trademarks, photos, designs, descriptive texts, etc. are intellectual property of the Company or of those who have licensed it for its use. You acknowledge this fact and agree not to use the content beyond the strictly personal use for your own registration. Any use outside the aforementioned, must be authorized in writing by the Company.

14. Right of Revision and Modification

The Company has the right to review and modify the Conditions at any time without requiring prior  notification to the users of the service. You will be subject to the Terms and Conditions in force at the time of the execution of each order, except that by legislative or governmental decision retroactive changes must be made to the Conditions, in which case the orders made by You prior to the possible changes will also be subject To the new Conditions.

15. Applicable Law and Jurisdiction

The use of this website, the commercial relationship between you and the Company as well as the sales contracts resulting from your orders, will be governed by Spanish law. Any question that has to be legally settled shall be subject to the jurisdiction of the Courts of Lalín, Pontevedra.